This service is designed for end-users who want to test computer telephony integration before committing to full deployment of ExceleTel provided products or services.

The service includes as needed:

• pre-install consultation,
• help with acquiring products and services for testing,
• installation and configuration assistance,
• working with your telecom trunk or PBX provider (internal or external) on interoperability configuration,
• interoperability testing and troubleshooting,
• application level configuration (to the extent possible),
• and follow-up support as needed.

Assistance via phone, email, and remote access are all included. When picking which service level to order it is better to err on the side of more hours and more calendar time. Additional help is available after the service expires at our standard hourly rates.